This must only be used when the young person is physically with you.
There are four steps to turning the log-in challenge off for 10 minutes.
- Sign into Google Workspace admin
- Select ‘Manage Users’
- Select young person with log-in challenge
- Disable challenge for 10 minutes
Sign in to Google Workspace admin
https://admin.google.com/ac/users?hl=en_GB
Select Manage Users
Select young person
Clicking Security will take you to the relevant section of their account.
Disable for 10 min
Ask the young person to go back and re-enter their email address, and they should be able to log-in without further issues.